Support

Get in touch

Email support@eider.app and a real person will read it. There's no ticket portal and no phone tree - it's a small team, and we answer our own mail.

What to include

None of this is required, but it usually saves a round trip:

• What you expected to happen, and what happened instead.
• The name of the nest it happened in, if it was about a particular one.
• Whether you were on the web, an iPhone, or an Android phone.

Quick answers

The FAQ covers how splitting works, what settling up does, using Eider on your own, and how your data is handled. Worth a look before you write - it may be faster than waiting on us.

Deleting your account

You can delete your account yourself from Settings, or email support@eider.app and we'll do it for you. Deletion has a seven-day grace period: your account is deactivated straight away, and signing back in during those seven days restores it.

Privacy and terms

The Privacy policy explains what we store and why; the Terms cover the rules of using Eider. Questions about either go to the same address.