Support
One inbox, answered by the people who build Eider. Most questions are already answered below.
Reach a person
Email is the only channel, on purpose: it is the one that works from a phone, from a laptop, and with a screenshot attached.
Email a personsupport@eider.app
Email usReply timeWe'll respond within 48 hours, usually sooner.
What to includeWhat you expected to happen and what happened instead, and whether you were on the web, an iPhone, or an Android phone.
Reporting a bugInclude the nest name and roughly when it happened. Do not send a password; nobody here will ever ask for one.
Before you write
An expense is in the wrong period
An expense dated before the current period opened goes into the last period if it is still unsettled. Open the expense and check its date first.
The other person has not joined yet
You can name the other member without sending an invite, and the balance still works. Send the invite when you are ready.
I need a receipt for something I paid
Eider never processes payments, so it has no receipt to issue. Whoever handled the payment has that record.
I want my data
Ask in the same inbox and it comes back as a file you can open.
I want to delete my account
You can delete your account yourself: open the account menu from your avatar at the top right of the home screen, choose Sign-in & security, then Account management, then Delete account. You can also email the address above and we will do it for you. Deletion has a seven-day grace period: your account is deactivated straight away, and signing back in during those seven days restores it. If you bought Plus through the App Store or Google Play, cancel it there too, because deleting your account does not.
Answers that are already written
Split an expense
Try it right here
Split one expense. No account.
Add something you paid for and see the split.
No account. Nothing to set up.
$0
$
Split evenly. Change it later.· No account.